Hello Lumia Island survivors,
First, we sincerely apologize to our players for causing concern due to the controversial content.
Skin refunds will be issued upon sending us a ticket through our Customer Support center.
Due to the high volume of customer service requests, we will be processing them in 2 rounds. It's important to note that it may take approximately one month for the actual refund to be completed. We appreciate your understanding.
1. Skin Refund Receipt & Refund Date[1st round]
- Application deadline: December 3rd 14:59 (UTC)
- Processing period: December 7th Refunds during maintenance
[2nd round]
- Application deadline: December 17th 14:59 (UTC)
- Processing period: December 21st Refunds during maintenance
[Notes]
*Only one refund per account is allowed.
*Skins will be reworked and re-released through Store and boxes, etc.
*Skins will be replaced at a later date with t...
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